Akme Finetrade






NBFC Ombudsman Scheme


Ombudsman Scheme for Non-Banking Financial Companies, 2018 : Salient Features


Scheme covers customers of



Grounds for filing a complaint by a customer:



How can a customer file complaint?



How does Ombudsman take decision?



Can a customer appeal, if not satisfied with decision of Ombudsman?

Yes, If Ombudsman’s decision is appealable → Appellate Authority: Deputy Governor, RBI


Note:



Refer to www.rbi.org.in for further details of the Scheme


Address and Area of Operation of NBFC Ombudsman


SN Centre Centre Address of the Office of NBFC Ombudsman Area of Operation Akme Officer contact details
1. Chennai C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488 Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry Mr.Nirmal Kumar Jain C/o Akme Business Centre, 4-5 Subcity Centre Savina Circle, Udaipur, 313002 (Raj.) 0294-6641100 help@akmefintrade.com
2. Mumbai C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu Mr.Nirmal Kumar Jain C/o Akme Business Centre, 4-5 Subcity Centre Savina Circle, Udaipur, 313002 (Raj.) 0294-6641100 help@akmefintrade.com
3. New Delhi C/o Reserve Bank of India Sansad Marg, New Delhi - 110001 STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19 Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir Mr.Nirmal Kumar Jain C/o Akme Business Centre, 4-5 Subcity Centre Savina Circle, Udaipur, 313002 (Raj.) 0294-6641100 help@akmefintrade.com
4. Kolkata C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899 West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand Mr.Nirmal Kumar Jain C/o Akme Business Centre, 4-5 Subcity Centre Savina Circle, Udaipur, 313002 (Raj.) 0294-6641100 help@akmefintrade.com